Beyond 5-Star Reviews…
Why Great Reviews Are Just The Beginning
Like most people nowadays, I always look up Google reviews before heading to a place - whether that’s a restaurant, store, or gym.
So, when we arrived in Kuala Lumpur two months ago, finding a gym nearby was no different. Krista and I looked up the best-rated ones before we even landed.
I find these reviews are bang-on, especially if you take into account statistical significance (aka how many reviews the place has vs its rating).
And this time, it wasn’t any different. (We love our gym here.)
But since we go about 4-5 times a week, we’ve noticed WHY they are the best.
→ The staff greets us enthusiastically every time (even when walking around they say hello, how are you) and they wave goodbye as leave.
→ They are constantly checking out the equipment and ensuring everything is working smoothly (If it’s not - even a tiny bit, they get a guy in there to fix it).
→ Their equipment is already top-notch; I’ve seen zero “out-of order” or “maintenance” signs since we joined.
So, while their reviews are already crushing all the other gyms around, they are
still going around week after week looking for things to fix and ways to make the gym better.
And I believe that that’s how you become the best (And stay the best) - not by getting there and then thinking that you’re good - but by constantly pushing to be better than yourself.
Our biggest competition isn’t the guy down the road or around the block… it’s us.
It’s that continual push to be better than we were yesterday, last week, last month… that leads to our success. It’s the constant drive to make things smoother, better - for not just us - but everyone that starts and continues that upward spiral.
So, yeah, sure reviews are great to have and we should absolutely grab them when we can. But what’s continually feeding those good reviews? It’s our personal push to be the best and do the best we can – meaning actively finding problems and fixing them, even when we’re already “the best.”