Chris Penny

The question you don't ask

Every so often, a business owner reaches out to us with the same dilemma. They’ve been spending real money on marketing for years, but they’ve got a feeling the numbers aren’t quite adding up.

Maybe you’ve had that feeling too.

Every month, the marketing money leaves your account at the same time, but the one question that should ride with it stays behind.

You don’t ask it. Not really. You’ve got someone for this, someone you trust, someone who’d take it as a slap in the face the day they caught wind you’d so much as sat down with anybody else.

So the question sits. That’s the loyal thing to do.

And I won’t argue with that. The loyalty is real, and it’s worth something.

But watch the owners running the operations that you’d trade places with.

They pull a quote on a service they’ve run for ten years, just to see where the number lands now.

They sit across from a stranger for an hour, ask every question they’ve been wondering about, and drive home with the radio on.

None of it cost them a thing.

A conversation was never a decision. And a second opinion was never the same as switching.

The owners you’d most want to be have sat in a hundred rooms you’ll never hear about, and walked out owing no one a word.

Nothing’s stopping you from being one of them.

The money leaves your account next month either way. The only question is whether you ever find out what it’s really buying you - or whether you keep paying not to know.